INSZoom Reviews

The World's Largest Immigration Software Company

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INSZoom Implementation – The Great Experience

I would like to briefly share our experience with INSZoom.

First, Ed (sales rep.) was just wonderful to continuously follow up and show us the different versions of the software– our practice has different needs for software than most, although we are quite large, we have multiple other systems in place for case management, so we were only looking for forms software– we did not need billing or case management. Ed really went over, above, and beyond to make sure that the software we ordered was the right “fit” for our group.

Next came the implementation phase– we at this point met Arun (Implementation specialist). Let me stop here and tell you that in all of my years in doing this (which have been many), I have never had a more wonderful person to work with than Arun.  He has really taken his time to explain the process to us, and he has constantly gone over, above, and well beyond my expectations with regard to customer service.  He has shown so much patience during this transition, and his training skills have been beyond exemplary. We have a very wide variety of people working with our group, and all with different computer skill/comfort levels.  He has always taken the time to explain things, answer questions, and show us whatever needs to be done to resolve the issues.

I know we had an issue with IE vs. Chrome, and now that we are on Chrome, things are running much more smoothly. While I understand that our operating system overall needs to be updated, that is not something we in the immigration department have any control over, but we have been assured by Firm management that the upgrade is coming. Of course, due to our Firm being so large, that type of change does take time and money. I am hopeful and optimistic that we will be able to transition smoothly.

Arun has also been instrumental in ensuring that our historical data from ImmPro was transferred efficiently and as easily as possible. He, myself, and Josh Dylan spent countless hours trying to figure out how to best transfer our historical data. While things on our end were a little iffy, Arun’s constant perseverance and dedication to completing the task was assuring and really made the process much easier.

I was involved in the transfer from ImmPro to Tracker (over 7 years ago), and that process was the worst nightmare. So, naturally, we were really terrified about the transition from Tracker to INSZoom.

Arun and his team have been just amazing to deal with in all of this. I cannot tell you how much I appreciate all of the continued assistance and patience they have shown to us.

April Shepherd
Constangy, Brooks & Smith, LLC

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Excellent Project Coordination And Training Sessions

I want to thank Arun for the excellent job coordinating this project and throughout the training sessions, he was fantastic. His organization and communication assisted greatly in keeping us on track and notifying us of potential problems. I appreciate his attention to detail, even notifying me when he would be in transit and unable to respond to questions/requests.

All of my contacts with INSZoom Support during the project has been very pleasant, efficient and issues have been resolved rapidly.

Thank you,
Rebecca Beard
Waller Law

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Using INSZoom More Efficiently

Thank you so much for the class yesterday! I’m happy to know that more people in my office will be using INSzoom more efficiently. I have been using INSZoom for 7 years now and I can say I know a lot but for sure not everything. There are a lot of new people working for us, as well as new locations. I tried to teach people how to do things but it’s so good to have them watch your class and finally get it! Thank you so much,

Karin Ikeda
Wilner & O’Reilly

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Very Smooth Data Migration from LawLogix to INSZoom

Please close our data migration project moving our data from LawLogix to INSZoom. Thank you for the great training and service. I am very pleased with the functionality and responsiveness of you, your migration team, and the customer support team. INSZoom team was very instrumental in having our migration occur in both a timely and accurate manner, explaining any issues and solving what could have been ‘deal-killer’ hurdles along the way. Ultimately, I am a big fan of Zoom, you, and the rest of the responsive staff. There were a couple of times when I thought the commitments of sales rep., were not going to be lived up to. However, Zoom honored all commitments in the ultimate service and delivery. I hope we have many, many years of successful implementation as we grow our practice and you and your team continue to provide excellent service and regular user improvements. Much success to all.

Kevin Blood
Law Offices of Nicomedes Suriel, PC

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The Best Software for EB-5

I would like to thank you INSZoom Team for all of the time you took to work with us and understand the needs we have at Jay Peak for our EB-5 program. We appreciate you customizing our data and setting up the program to help us organize information for over 600 investors. The data migration will save so much time and the reporting capabilities are exciting. We look forward to utilizing INSZoom and know it will help us be more successful with our investors. The training sessions were very informative and organized and have succeeded showing us how powerful the system can be.

Heather Whipkey
Jay Peak Resort

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Excellent Service

I wish to take this opportunity to share this feed back with you. We have recently started using INSZoom and do have to say that Arun (INSZoom Case Management Software Trainer) has been simply excellent in rendering his services to us. He knows the job and is very polite and respectful. We, as clients, value this aspect of service provider the most and find ourselves extremely happy. We would expect to have the same level of service during our relationship. Have a great day.

Vijay Bhagwati, Esq.
Law Offices of Vijay Bhagwati

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Incredible Training

There aren’t enough words to convey my appreciation for such thorough training. I cannot describe in words how incredibly pleased I am with the entire INSZoom staff—particularly Arun (INSZoom Case Management Software Trainer). I am happy to write that Arun’s professionalism and training these past few months was top notch.

One VERY happy Customer!!
Edit Hernandez
Hernandez Immigration Law Firm

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Very Interactive & Engaging Training

Training for a new software program can be boring and many times, useless, but I didn’t find that the case here. Arun (INSZoom Case Management Software Trainer) was engaging and very informative and above all, patient, during our training sessions. He was reassuring and I believe I will benefit from the INSZoom software – thanks in part to Arun! It was a pleasure to work with him.

Rupal Kothari
Kothari Law Group PLLC

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Implementation Was Easy

Excellent instruction and instructor; Arun (INSZoom Case Management Software Trainer) made the case management software easy to learn and answered all my questions thoroughly, effectively and did not fumble in his responses. The method of teaching he chose was clear, concise and organized. Everyday we meet for instruction was pre-planned and reviewed to the fullest. When he began to test my knowledge and understanding of what was taught that day, he was patient and kind in guiding me in the right direction every time I was wrong. Arun is articulate and speaks on an even keel. I am glad he was my instructor!!!

Dorothy Cherenfant
Exodus Immigration Law Firm

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We Enjoy INSZoom Case Management Software

Arun (INSZoom Case Management Software Trainer) was very knowledgeable and managed our training sessions very well. We had a mix of experienced and inexperienced users and training was helpful for individuals at all levels. He was amenable to all requests for various topics and to meet different schedules. We really appreciate everyone’s efforts at INSZoom and have thoroughly enjoyed the product. Thank you for all your patience, diligence, and interest in assisting our firm.

Lori Dowell
Phelps Dunbar LLP

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Easier & Efficient Training

Arun’s (INSZoom Case Management Software Trainer) extensive knowledge of INSZoom was very helpful, since he showed me the best practices in order to make it easier and more efficient for me to work with the program. Arun’s great organizational skills based on my questions created a precise and more to the point training. Also, Arun’s great customer service and easy going personality made me very comfortable when it was time for me to ask questions. I think Arun is an excellent trainer and would love to take more training classes with him.

Olivia, Saks, Garcia & Curiel US