Karen exceeded my expectations. She was very courteous. She carefully listened to my each one of my concerns and based on the information I provided she was able to immediately fix the problems. I also noticed that she is very knowledgeable. She took the time to explain to me the reason why I was having this issue. She was very polite, well spoken and I feel that she went above and beyond to make sure that all my problems were solved in just one call. She made sure I was a happy customer. I had a very pleasant experience. Please make sure to let her know that I thank her very much for her excellent work.
Zhang & Yan, P.C.